Our Reviews

There was a really great experience. They were very patient and willing to stay and work with me.

Hello, This is my first ever Chevrolet Product purchased from Toyota during my 65-year-long life. I can out of a tundra and Tacomas my entire life. I was intrigued because my son Dillon recently purchased his Silverado 4x4 Diesal Trail Boss. I found it for him since he was seeking to buy it. He is a paramedic/firefighter here locally. I found his vehicle to be perfect, but I needed a truck to fit into my garage as I always park our vehicle garage. So, I came in originally to meet with Travis the original salesperson, who was recently promoted to finance. I loved him, he suggested two other salesmen young lads, they were terrible. Both acted like juvenile delinquents and were unprofessional. Leaving me while I was seeking important features and benefits to run all over the place like I was insignificant. I was very disappointed and left and shopped all around other dealerships in all of Tampabay that existed. Eventually, I came back to Wesley Chapel which I originally wanted to fully support. So, I this time asked for the manager to assist me with a much more professional salesman. I was so happy, I met Josh, as my salesman. He stayed with me at my side consistently throughout the process. I even changed models from LZ1 to Trailboss Colorado. He knew everything fully about the features and benefits of both models. Outstanding representation of Chevy. He was actually in internet sales but the manager knew I wanted the best, hence Josh. Finally, financial processes took place for several hours until a great agreement was reached for me. So, all in all, I want to stress the importance of a finance office along with a seasoned pro salesman to make this important decision for my deal. Finally, I got convinced to sign up for a warranty on tires and rims and lifetime oil changes. this created a higher payoff balance. I originally didn't want it, but got convinced. Please cancel all this warranty extra stuff I purchased on top of my vehicle loan amount as I hate this warranty stuff. This is by best reflection on this experience at Wesley Chapel Chevrolet which I recently supported fully. HOpe you handle the warranty stuff asap. and let me know when it's complete. Thanks, Joe Messina new Chevy owner.

Terrible customer service, not a great experience My car battery needed replacement, and after multiple calls to confirm it was covered under warranty, I was ignored, given no clear answers, and even told I was calling too much. When I finally got confirmation, no one mentioned I needed an appointment. After bringing my car in, early in the morning I was told I’d have to wait until the end of the day because I didn’t have an appointment I waited approximately 5 hours for a simple battery change. Every encounter at this dealership has been a hassle, and I dread coming here. I will never buy another car from this place it has been frustrating to say the least

Super helpful in diagnosing what was wrong with my vehicle AND it was covered under warranty

it was very smooth and quick

Brad did a great job. I showed up an hour before my appointment and they had no trouble with getting my vehicle in sooner. Will be back!

Nic, our sales person was great. Very helpful and knowledgeable. Finance, however, was not good. They changed the terms of the loan and didn’t tell us (increased # of payments).

My car was done earlier than expected. I was kept updated on the process.

We just went in for an oil change and filter change, after waiting two hours, we asked how much longer, that person went outside and seen our car sitting there ready to go. Who knows how much longer we would have been waiting!!! Frustrating!!

Our salesman Radames went above and beyond for us to make our trade in and purchase go smooth. Everyone was very nice and professional.

Brad was great. Took my car back in a timely manner and very thoughtful and professional

We were greeted at the door immediately by Jonathan. He answered all of our questions. The car we wanted was in the drop lot so he drove us over in the same car different color pulled them up next to each other, explained everything about the vehicle and explored all options with us. He was super friendly to our two young kids and kept us occupied until we got to finance. Jonathan is a very friendly, professional, enthusiastic young man who we would be proud and honored to purchase our next Chevrolet from.

Excellent staff, great sales experience

The staff's assistance was excellent, as was the process for purchasing my vehicle

My Sales guy Dave and Nicole in finance were great. Thanks for the help.

Great service!

Took my truck in at appointment time and got it back about an hour later for service and tire changed was very satisfied

Thermostat not int stocked is disappointing

It was one of the best experiences, I ever had . I absolutely, loved everything about my sells guy and Nicole. They did everything they could to put me in a new car and I’m absolutely loving it .

Pretty terrible. Paid $250 for a diagnostic that took less than 10 minutes to perform. They said they performed other diagnostics however when challenged on a specific item I knew was incorrect their representative said they only test what we tell them to. This directly contradicts the “diagnostic report” they sent me so I’m pretty sure this report is BS. My wife called and left a voicemail for the manager to discuss however that has not been returned after over two weeks. We will not be returning to this dealership.

I called to schedule an appointment for a Safety Recall on my 2017 Traverse. The attendant scheduled me for 9:00 am on February 19, 2025. I am concerned that I showed up on time on the date assigned but the Dealership did not have the part needed. Why did they schedule me when they were not prepared to fix the safety recall? Everyone was courteous; however, I now have to make a 2nd visit! Also, a man named Eddy approached me about chips in my windshield and wanted to replace my windshield at no cost to me. He would file a claim with my Insurance to have them pay for the windshield. His estimate was $1400 to replace the windshield. There were no chips or cracks in my windshield. I feel like he was a scam to replace my windshield at insurance expense and at 3 times the cost to replace a windshield! Why does the dealership allow these individuals to talk to your customers?

Great Service

We took our Silverado 2500 in for service for an electral problem with he AC outlets. The electrical technician was able to troubleshoot and resolve the issue during the appointment. We RV and use the AC outlets when driving to charge and run some low watt devices. Thanks so much the troubleshooting and resolution.

Radames did a great job keeping me informed on the availability of the allocations of the ZR1 which I really wanted and the Z06. Then they were very patient while I worked through purchasing. In terms of the Z01 I feel Chevrolet is doing a horrible job communicating not only availability but even that there are limited allocations. It puts the dealer in a bad position. I felt Wesley Chapel Chevrolet did a great job messaging.

The woman who handles the loaner vehicles is extremely rude and condescending.

Everyone involved was fantastic! Really a great experience!

ALL OF YOU PEOPLE ARE GREAT BUT ONE THING BOTHERS ME I WAS PROMISE WHEN I BOUGHT THE TRUCK I WOULD HAVE LIFETIME ON MY OIL CHANGES OR WHEN I REACH 210,000.00 MILES ON THE TRUCK THEN I WOULD PAY FOR MY OIL CHANGES.......

Hit a snag with the deposit but it was clear up and a good transaction after that

My experience was wonderful thanks to Jonathan who took care of the business and made it happen. Jonathan was very attentive, professional and respectful and he is a great example of service of excellence.

Oil change and everything went fine. I told them there was a problem and instead of going in to the system and find it they just tried to recreate it. The problem is no and off this is not the first time I have brought my truck in for this problem. Then when I went to pick it up because I had to pick it up after hours they said they were going to leave my keys in my truck well that is not what happened. Luckily there was someone there working a little late that could take care of me but there was no phone call say they had a problem and couldn’t leave the keys in the truck. This was not the best experience that I have had.

This business encounter for a scheduled oil change, ignition problem addressed as well as hearing my concerns from the prior disappointing scheduled maintenance was appreciated. Excellent customer service. Thank you

Everyone was great

The service scheduling was quick and easy. Repair evaluation was quick with Repair and service starting quickly. Car was ready as scheduled without any problems.

Camilo Ossa was friendly and professional. He checked to see if my vehicle had any recalls and made sure it was taken care of.

Had a great experience,every detail went smooth.Vinny Forte did an excellent job explaining to me about the malibu I bought,plus its many features.I will not hesitate to use Vinny again in the future.

Amazing time! Didn’t even expect to buy a truck, but they had exactly what I wanted and worked hours on the price

Everything went well and even got a free car rinse that knocked off that pollen that’s started coming in.

Pretty good experience

Vince was GREAT and answered all my questions. He took his time explaining all aspects of the car and pointing things out He took the time and did the phone app and On-Start He was such a nice guy!

Nic is an excellent salesman. He was very knowledgeable about the different 1500 silverado models. I loved the fact that he was patient and answered all of my questions. He made me feel at ease with my decision to purchase a truck

It was a really good experience, better than other dealerships. Waiting area was super, the service advisors were courteous and well prepared. Overall very well run location!

Becca was extremely helpful and joy to work with. She got us a great deal! And we are so happy with our very first Chevy EV

My service guy was awesome! No issues

The salesman Marcus was patient and knowledgable. It was there well after hours finishing the purchase and he kept updated through the process

This service appointment started on March 3 with a visit to the dealership concerning paperwork related to a new car purchase I made June 2024. A form related to an EV tax rebate was not submitted to the IRS causing my tax filing to be rejected. I drove another car to the dealership to it looked for an issue while working on the missing paperwork of the EV purchase. Service took my car in to check the problem while the I delt with the missing form submission. Service said they needed to order a part that would take several days to receive, setting up the Friday appointment. Since I was told it would take several hours for the repair to be performed, we left the car went back home. After several hours I received a call not telling me the car was repair and ready to pick-up, but the part was not received for the repair and another appointment would have to set once the part was received. We had to make a return trip now to pick-up the car without the repair being done. Now I am waiting again for the part to be received. This has caused several unneeded trip involving two vehicles related your dealership.

I appreciate Mateo who handles my service request. Mateo was very helpful, professional, and kept me informed and updated regarding service progress. He provided great customer service.

all work completed as discussed and on time

Service provided and repairs performed on a timely manner. Rodrigo kept me informed of status.

The salesmen were very helpful he checked me in right away. He kept me informed about what my car needed and explained to me

Great experience. Even dealing all the way up to the General Manager, a great experience. Recommend this dealership for sure.

worked with Brad he kept my up to date on everything. Even helped with an app to replace my windshield

All scheduled service was reviewed before hand, with a time estimate for completion. The waiting area was clean and comfortable. The service was completed in a timely manner.

Quick and easy process, Thanks for the assistance

Jonathan was great. Walked us through the whole process and went above and beyond to help us.

Sale guy did a very good job but Caroline Guests from financing Dept is very bad, she misled me and add stuff without my consent. She lied about the amount financed, it was a bad experience.

AB-SO-LUT-LEY greatest dealership in the entire world! From the initial contact with Courtney who introduced me to Eric (who is the the most honorable young man I have met in a long time). My interaction from entering the door to leaving in my new car was nothing short of phenomenal. I recommend Wesley Chapel Chevrolet to anyone reading this review. You won't be disappointed.

Nick was helpful throughout the process.

I was not happy with waiting 3 hours to get just one tire changed. I understand the tire was under warranty, but since it was a warranty purchased at a Chevrolet dealer, I would expect a more speedy and better service.

Friendly and great experience

Excellent attention to detail.

The sales person, David, was very patient and polite and work hard to get me the deal I wanted for the truck that I wanted. Jason, the finance director was also very nice and helpful when it came to the financial aspect of the purchase.

Nic & Josh were top tier professionals. Love the truck I bought and they made the process very smooth!

The dealership failed to payoff my trade in a timely manner. I was asked to provide a 10 day payoff and I provided a 14 day payoff because of how my previous lender calculated payoffs. It has been 2 weeks and the vehicle has not been paid off. I am now on the hook for more money because of the daily interest and late payment fee from my previous bank.

My sales person, Johnny did a great job of answering my questions and getting the car ready for pickup and connecting the electronic display to my phone. Robert in finance was helpful and answered my questions without hesitation. When interacting with them, they were very pleasant and cheerful... nice.

Jwan was amazing for being new to sales and the industry but my secondary salesman the red head lacked customer service skills. I didn’t get told my interest rate or payment after they ran my credit they just through me back to finance after waiting 2 hours for a response. To be honest, the whole office seemed to lack basic customer service. Finance took forever but he was really nice and helpful.

Excellent!

I knew what I wanted, Becca made it happen with pleasure

Nic was very helpful

I would HIGHLY recommend the service department at Chevrolet of Wesley Chapel. Quick, reliable, and awesome service advisors!

Did a great job

I visited Chevrolet of Wesley Chapel on 3/21/25 and purchased a new 2025 Chevy Silverado 1500. My sales associate, Mr. Keagan Friel, was very helpful, knowledgeable and took his time to explain all the features, operation, etc. I would highly recommend Chevrolet of Wesley Chapel.

Everything that was said by my sales person is what was delivered.

Great Job!

Great service

Friendly

The prices were good! Lower than our local dealership. My sales lady was awesome. Chevy even got me a better interest than my bank gave me. Will definitely recommend them to anyone looking

Salesman Vinny is the best! Nicole in finance is above and beyond. Both are the most friendly and knowledgeable employees!

Avoid This Dealership – They Damage Cars and Refuse to Fix Them I had a terrible experience with Chevrolet Wesley Chapel. I brought my car in for service, and their technician admitted to removing a part that caused my trunk latch to break. Instead of taking responsibility, the dealership refused to fix the damage they caused. Since their work, my car has new mechanical and electrical issues that weren’t there before, including: • A trunk that no longer locks or functions properly • A “top not secure” warning message • A mysterious beeping sound at 30 mph with no alert Their own E Advisor’s report (as of 3/18) confirms that more damage was done beyond just my trunk, yet they still refuse to address the issue. Now, I’m left dealing with costly repairs due to their negligence. If you care about your vehicle, avoid this dealership at all costs. They do not stand by their work, and their lack of accountability is unacceptable

My husband and I were very pleased by our experience with the staff and the selection of vehicles available. Our sales person did an awesome job.

Great customer service! Juwan was very helpful and assisted myself with the process without flaw!

They did a great job. Went above and beyond delivery a back ordered part to my house.

Great service. Quick. Love that they have an Uber bring you back home and to the dealership.

All the guys were great and very helpful

Dennis M. the Service advisor was amazing. I needed a new battery and he was able to squeeze me in asap and get it handled. He made me feel like a customer not a number. Highly recommend this them for your next service.

Giovanni my sales guy was awesome , he takes time on explaining and showing me all the features on my new Silverado. He is very patience ,polite in answering all my questions, This is the first time I spent less than 4 hours in a dealership , he makes everything smooth in a timeless manner.

We were left sitting at the salesman’s desk for long periods of time with no one around. We were at the dealership for about 5 hours

Relaxed low pressure

It was very good 👍 👌 👏 😊 ☺️

Excellent communication. Listened to my needs and delivered on promises

The service person Mr. Mateo was very understanding but the technician that gave service forgot to put fluid for the wiper but other than that a good job 👏

The salesmen I talked to were definitely nice, however, I do have some concerns. Firstly, when I walked in my first time there I wasn't greeted, and had to talk to the girl at the front desk to get someone to help me. I wasn't really bothered by this, but it did seem a little odd considering it was a car dealership. Victor was definetely a cool guy, I just felt like the only reason I didn't sign when I walked in was because I felt like there was a lack of honesty regarding the leasing process. Maybe I was just confused, but one salesman (Victor) said I could decline the dealership warranty, and another (Johnny) said it was mandatory and could not be removed. I'm not sure if I was confused, or if someone was lying, it could be either. Another thing I am a little disappointed with is the communication I am recieving after signing for my vehicle. It seems like as soon as I signed and left the lot, all the communication got slower. It also seemed like I couldn't get a straight answer for any of my questions I asked over text, which added to my hesitation. I got 5 stars for Victor, and 3 for Johnny.

Very good and pricing was good

Quick service control (but nothing fixed). No complementary car wash offered after the service (i had to go for a car wash myself).

Very personable and friendly staff. I was pleased with the transparency…. of being a part of the walkthrough being done under my car. That was a pleasant surprise.

They did a good job.

The sales representative Keygan (spelling may be wrong) was excellent. He was very hospitable and informative.

Experience was good, didn't have to wait too long and Nic was very helpful with the entire process.

Friendly staff, smooth and painless car buying experience.

Part not in stock

Everything happened the way they said it would

Keagan was excellent and very patient with me. I wanted to look at multiple options before making a decision. He did a great job with presenting different trim packages and even searched other inventory for a possible dealer trade

Made an unscheduled stop by service dept. To look at a under inflated tire, tire had a nail in it and could not be repaired. Service advisor order a new tire and replace it the next day, since it was under warranty.

Johnny the sales representative did a fantastic job of making sure the vehicle I was looking for was ready to test drive when I arrived. Johnny was able to provide all the details about the truck and how to work everything. Before making the trip to the dealership I was able to have a quote provided to me through the dealer website which Johnny stated was just missing one charge. Once we sat to talk numbers the quote was thrown out the window and negotiating started. By the end we were close to what website quoted me at. Lots of time wasted. If the website is not going to provide accurate information it should not be utilized. The process of getting the financial information took a long period of time. Joe was quick with getting me out the door once I was in his seat.

I have taken my car there since I purchased the car 5 years ago. I always feel good about dropping my car off that it will be checked thoroughly for what needs to be done to keep it running. Everyone takes time to explain the work they did to the vehicle. Everyone that I have dealt with have been polite and knowledgeable.

Our salesman and new car sales manager were great.

My vehicle was not serviced fully there were services that were supposed to be done that ended up being postponed. However I was not notified of those postponements until a week later. I think I was charged for basic services that are covered under my maintenance package.

Very professional and experienced sales staff

Great experience. Jovannie was excellent to work with!

I forget the guy who helped me at the counter but he has a French last name cause my name is French and we spoke about that he was absolutely great going through a tough time and he was

Vinnie Forte was amazing to work with

Recently, had some engine issues that required my car to stay in the shop for a week or so. Dennis Murillo did a great job keeping me updated with the repairs as well as making sure I was able to obtain a rental car! Thank you! Kierra Smith

Marcus did a great job helping me through my truck buying experience.

Knowledgeable and experienced about what my car needs

My "Experience" hasn't ended yet, as my 2020 Trax developed more serious and costly (key-fob and sensor) issues upon returning home post oil change/tire rotation. The car would not respond to the fob(s) and was driven back to the dealership in "crippled" mode (i.e., fob in cup-holder). The vehicle is hardly used (17k miles) and not abused, so this is not a good omen. Being handicapped and not having a smartphone, my experience so-far with the dealer's "Smart"(non human) - service center answering system is frustrating and negative. It needs a means to bypass to speak with human.

Flawless experience

You guys were able to turn a bad thing into a good. I have become to know a lot of your employees by name due to the time I spent in the service department. My 22 Tahoe was a lemon and Camelio worked hard to get me the help I needed. He sent me to Keagan who made this car buying experience the easiest I have ever experienced. We did not spend all day in your dealership. Also, I liked the coffee maker. LOL

In the past after you got serviced you received hounding phone calls about selling your car, now you have a pushy salesperson trying to replace your windshield. He doesn’t even work for the dealer, it’s out of hand.

Great Customer service my sales rep Marcus Carter Got me in and out in 2hours and got the best price in florida !!!

Unfortunately I was lied to on the deal. I Was told I would get a tax credit for trading in my truck. They when I couldn't find it on the paperwork when signing. Then I was told since they were buying the vehicle from me instead of trading I don't get the tax credit. Prior to all this I already had a quote from CarMax to sell which was higher than what Chevy offered me but the manager kept on saying oh don't do that we will give you the same and cut you a check since I didn't want to use all the money from the trade in on the new vehicle. So this was on a Saturday prior to Easter. They told me they couldn't cut the check because accounting was not in. I waited till Tuesday and I contacted the sales rep I used on the deal. He told me to come in that the check is ready ($12,400) . I arrived and he looked at me and said what are you doing here. I told him im here to get the check like we discussed on text message. He told me oh I thought I was texting a different customer. We don't have it. I immediately wanted to speak to a manager. Manager came out and told me accounting was closed and theirs nothing he can do. Then proceeded to tell me that I wouldn't receive a check for at least a week maybe more. That's not what was promised to me on the deal. They lied. I'm livid. This is poor customer service, waste of my time and lost out on money trusting them. I hate my experience and will never deal with them again. I have only owned Nissan trucks since 1997. I decided to try something different purchasing a 2025 Z71 Silverado. I hate my decision and wish I never did it after this whole situation. These people need to be held accountable for deception and lies. That's not how you run a business and treat customers. I want answers and someone to reach out to me regarding the matter. James Martinez 813-335-9119

Service dept is fast and efficient A++

Time spent at dealership from initial look to walking out with the vehicle was relatively quick. Overall, a pretty easy experience. Salesman was not pushy, efficient and easy to deal with.

Easy to shop, choose and close the deal, with no pressure.

Buying process was easy and transparent. Very happy with my purchase!

Always treat me right

I worked with Marcus for purchasing a 2025 Chevy Colorado and he could not have made the process any easier. Best sales person I have ever worked with.

Josh my sales person was so great!! He really went above and beyond. I do feel based on lack of management interaction I had during the experience & there probably is a disinterest in true customer satisfaction. I had to go through them all to try to get a fair amount on my trade& even then it didn’t balance. Overall, thanks to Josh & his efforts , I was VERY happy with my new car. Although, I have that bitter feeling towards your leadership for not being more willing.

As soon as I entered the dealership, I was warmly greeted by Nic, who was simply outstanding. His personable nature and extensive knowledge stood out immediately. At one point, I was so impressed by his professionalism that I paused our conversation to ask about his age, as he was doing such an exceptional job. Nic made the experience feel genuine rather than purely transactional. His delightful manner played a significant role in my decision to make a substantial down payment.

My experience at Wesley Chapel Chevrolet was pleasant. Everything was done in a reasonable time.

Very friendly and helpful

Great customer service

Mateo did a great job and communicated everything with me.

Derrick was great! Knowledgeable and friendly. Extremely helpful!

Had a wonderful experience with Victor he was patient and understanding our goals He worked with us. Truly a great experience

Mateo is extremely competent and professional. Great experience.

The service sucked. Spoke with one salesman and went on a test drive. Then asked for numbers and was told he would get back with me the next day. I called the following day and was told he was off that day. So spoke with the sales manager and was referred to someone else. She was better but hard to get information from. Had to re quest thing two or three times. This process tuck over a week to close on two trucks. If it wasn't for the low cost of the trucks, I would have gone somewhere else.

Salesperson Vinny is very nice and very helpful.

Easy hassle free experience.

We brought it in for an issue with our on star and they figured it out and ordered the part. We were in and out quickly.

very responsive to all needs

Easy, smooth, no issues

Easy to deal with and knowledgeable sales people

Helpful, good communication.

Had work done on my front end rotors & disc brakes 2 months ago. I noted on my diagnostic on my dash that it stated 38% and the rear was 89%. Rear was not worked on. Being concerned I asked to have it checked. Rather be safe than sorry. Sure enough the dash diagnostic hadn't been zeroed back to 100% after work was done. All & all feel better knowing something was not wrong.

Nice welcome...treated fairly. Believe all requested service items were addressed professionally and fully.

I arrived a little early for my appointment, and planned on a few minutes wait . I recognized one service writer ( Brad) that acknowledged me. Noticed 4 people at stations , including Brad . Also noticed I was only one standing there . It took quite awhile before Brad , which looked overwhelmed , helped me. Brad asked my name and why I was there . He found my appointment , which I did online , Brad said for oil and filter and rotation is like 133.00 . I responded with why so much ? Oil and filter plus 20 for rotating tires. I said y’all send me a coupon online for 89.98 for oil and filter plus rotation. Brad said “ I’ll give it to you this time “ ! I sat down and looked up coupon online to show him later. It took 2 hrs to do service. At check out I informed Brad I worked as a mechanic ( that worked on all makes ) also had a crew of 10 under me for 40 years at one place . ( 50 years total ) his and a coworker next to him became more friendly. The issues I have is they looked understaffed and online appointments and such don’t get though or not working ( Brad agreed that I should call and make appointment next time ) When I purchased my vehicle the dealership I understand was under new ownership . On my second visit it looked like most new people where there . Being in the business for 50 years I know how that affects business. Brad seemed to be very knowledgeable and good at his job and hopefully things will improve . I still have 100 or so regular customers that call often for service advice ( I am retired) I would like to send them to a great place for sales and service.

Jovannie my sale person took the time to set the safety features for me. Showing me all the new technology on the car. My last car was 15 years old. What a difference.

👍🏼

Everything went quick and smooth :) Dennis was very helpful and on top of everything !

Marcus Carter was Easy to work with, Professional and Knowledgeable. The Dealership is a Class Act !! I also appreciated the Business Manager, as she was Easy to Deal with and Professional as well. I will definitely drive 2 hours again each way to buy a new car again. Thank You !!!

no comments

Keagan in sales and Camilo in service are complete rockstars!

All the time they are beautiful

Our experience at Wesley Chapel Chevrolet was fantastic. One our most pleasant car purchasing experiences ever. The entire process of looking at vehicles that we were interested in through the final purchase was friendly and with no pressure. We really appreciate this kind of environment. Everyone we dealt with were professional and courteous. It was a pleasure purchasing a vehicle from Jonathan. We also enjoyed working with Joseph who helped us wrap up the purchase of our 2 new Chevrolet vehicles. We look forward to a very long relationship with Wesley Chapel Chevrolet.

Over all satisfied

We were able to get the car we wanted

Marcus was great and took care of quickly without all the hassle dealerships normally make people go through

Loved it

Tyler, my sales rep was excellent. He went out of his way to make the purchase a breeze. I would recommend him to anyone. Overall, my experience at the dealership was nice and easy. Thanks to all.

Sean the finance manager, was great in helping understand the process. Tasha the sales rep was also extremely helpful

Mr.Camilo always very helpful and profesional..always give me the best advise for my truck..

Unfortunately, this review does not give me the ability to break apart the experience. Let me start by saying that the only thing keeping me from rating Excellent, is the after sale experience. The sales experience was about 4 1/2 stars. The 1/2 star deduction is it took 6 - 8 hours total time inside the dealership to get the deal done. Now let's talk about the after sale issue. My Silverado is supposed to have window tint and various other protections as part of the "Wesley Chapel Chevrolet Total Care Protection" package that was included in the sale price at $2895. My salesperson explained that someone from the dealership would contact me to set up an appointment and that simply has not happened. This is VERY disappointing.

Carmelo has been doing a great job of keeping me informed and pushing everything through GM to get my truck hole again

Well

Ny car was ready as promised, nice staff.

It’s alright

Great service.

Sales man Tyler was exceptional and very knowledgeable and hospitable. .

Our salesman, Derrick, was great and was able to quickly answer any questions that we had. The process in purchasing a new vehicle went smoothly and quickly.

I really enjoy it

All good. Sales Advisor worked to get us the deal we were needing. The Financial Manager was a very pleasant person, and made that process palatable. Out Sales Advisor is very knowledgeable on all the Chevrolet products and made it easy to discuss different options as a result. Very good esperience all around.

I recently purchased a new car and had an outstanding experience from start to finish. The dealership staff was friendly, knowledgeable, and never pushy. Our salesman, Vinnie, took the time to understand what I was looking for and helped me find the perfect vehicle within my budget. The test drive was smooth, and all my questions were answered thoroughly. Financing was transparent, and the entire process was quick and hassle-free. I drove off the lot feeling confident and excited about my new car. Highly recommend this dealership for anyone looking for a stress-free and positive car buying experience!

It was a great experience

Sean, Marcus, Juwan, Travis and Natasha were AMAZING! I’ve been referring all of my family and friends to them!

Phenomenal experience! Worked with the best team from the beginning to the end would definitely buy another vehicle with them! What a smooth experience!

Always well taken care of when I bring the car in for service. Done even faster than normal this time!

Left message for general manager still waiting for a call back

Great experience would recommend to everyone !

The service department was very friendly. They cared about my vehicle and the maintenance that was due on it. They took their time and did a good job. I really appreciate the service that was done to my car.

Service was competed as promised. However, I found out that the prepaid service plan that I purchased with the car for about $2,300 was not as explained. Service advised that maintenance is not included in the plan, only acts as extended warranty. Finance manager said it was. Bait and Switch. Would not have purchased this from the dealer if it had accurately been described. Trust in dealership destroyed.

Excellent service

Service was completed in a timely manner

After waiting several hours to speak to a finance manager about our new truck, we were faced with hidden fees and charges. I’ve never had to wait for someone to provide information on paying cash for a brand new truck. The sales rep was great…but that’s where it ends. We are now waiting on a check for several hundred dollars to reimburse us for over payment. The cherry on top was an appointment to have our factory installed lift finalized, only to be told we had to make an appointment with someone else. A 2 hour drive for nothing. Would not recommend this dealership.

Service was excellent

They handled my needs truly well, but it took me 2 days to make an appointment. I ended up doing it online. All I got was your answering machines promising to call me back and they never did

Service advisors took care of my request on a timely and professional manner.

Rebecca Wilson Sales Associate was fantastic. Sean Felle Manager was outstanding. Your showroom was spotless. The entire team was professional and made us feel very comfortable. The entire building and lot was very organized.

We bought a 2026 Chevy equinox LT the process was quick and easy and they were very nice

I reserved my appt and showed up first thing in the morning due to me being off in summers. My service tech was fully operational and ready without delay. He was supportive and quick. Service was 1.5 hrs and I received my first service without charge. Oil ect and alignment as well. Overall great and I hope this continues.

Got help right away and the buying process was simple and smooth

Good experience. Nice was friendly and helpful.

Had service to my 2018 Colorado took about 90 mins happy with the service.

Service department very friendly knowledgeable and helpful.

This dealership was a great place to buy my car. They had the vehicle I was looking for, they worked with me to get to the price range I needed and the buying process was very easy. The sales guy, the sales manager and finance guy were very nice.

Amazing customer service

Brought my truck in for a factory recall. Got me checked in, gave me a ride home & in less then 3 hours had the part replaced & picked me back up from home & drove me back to dealership to pick up my truck. Great team.

What an amazing experience working with Camilo make sure you go see him for all your chevy needs

Friendly and knowledgeable

Wonderful experience with the best deal I ever received.

My representative who Name is Natasha Ayala was very helpful very cordial and handled everything with dignity I really love my experience with Wesley Chapel dealership.

Bought a brand new 2025 equinox from y’all Had to bring it back the next day for sunroof, broken, noticed had a crack in the front grill Very thankful that almost 3 months later I was able to bring it in, not fixed yet but at least they ordered the parts. Also, I have major condensation in my front driver side headlight, but I was told I have to wait until it does it again and drive back so they can see it alive

Wonderful! Got exactly what I wanted!

N/A

I'm extremely dissappointed with my experience this time. I didn't have any problems with my car until after my appointment on Tuesday for my oil change. When I called to see what they could do I got the generic answer of we need a diagnosis before we can promise anything etc. Very frustrating due to being out of town.

Having recently (March 15th) bought the truck at your dealership, I opted into the extra service package as the employee who explained at signing that we would be able to request a loaner car when dropping off the vehicle, seeing as I lived 45 minutes away. This was the whole reason I even purchased the service, as 45 minutes is a significant distance for oil changes that will occur every other month. However, after attempting to do this we were told we have to leave our car for 5+ hours to do that, even though no one can confirm this is accurate. We also live too far away to be Ubered home. We were told the GM was going to reach out to us, but we have not heard anything yet. Super disappointed, as I would not have opted into the service to drive almost an hour for an oil change.

They were straight forward,had exactly what I wanted and were fair on pricing

it went smooth

Staff was very attentive and pleasant to deal with.

Excellent Customer Service ! It was a pleasure working with Juwan, Travis, Victor and Carolyn.

Althou the vehicle was not available for viewing or pickup when we arrived at the dealership, Victor made use of the time to get us going on our trade in offer & lease documents. We ultimately made the deal with our "patient & kind" sales rep Johnny & drove away with a leased 2025 Colorado Trail Boss!

The Wesley Chapel dealership was great, and the price for the truck was very fair. Thank you especially to our sales person, Johnny Rubio.

Mateo Ossa did a great job keeping us informed about progress of our repairs. The great service we received will keep us coming back.

Excellent customer service and easy to drop off/pickup with great communication

highly recommend Chevrolet Wesley Chapel. They have very good service and help quickly. Thanks to the service department workers, they do a great job.

The dealership had a lot of cars to offer and were very helpful in keeping us where we wanted for our payments. Would 100% go back for our next vehicle!

They were very helpful.I was very satisfied with the service.

Excellent

Johnny was very kind, helpful, thorough, and knowledgeable with the car and throughout the entire process.

Mateo was very helpful in the communication and what needed to be done to my vehicle. He gave great details and was prompt with information.

Delivery and hand-off of vehicle went well, but it was all in thanks to a call I made following the automated updates from Chevrolet. We did a custom build in March (with $500 deposit) and got notice it arrived to the dealership end of June. We waited 5 days (from that notification) to see if anyone would reach out - namely the salesperson. We finally called on the 6th day to check-in and found out the car was on the lot, on the website, and fully prepped ready for sale. Fortunately it was a special build (±$95,000 Suburban) so it wasn't sold, but there was nothing in the Chevrolet system that would have alerted a salesman that the VIN was spoken for if another individual wanted to purchase the car. Fortunately we never ran into that situation, but likely an area of improvement Chevy should implement.

Excellent

The vehicle still has the same issue. It has not been resolved.

Excellent

Great

Everything was set up ahead of time for me and I was in and out quickly.

Didn’t get a response when I called or texted on the number that texted me that morning.

I took my van in on Monday or Tuesday. I called to arrange. They were supposed to look at it on Friday. I called to arrange getting something out of it. He said'i meant to reach out, the lift is broken. We won't get to it until next week.

Yeah, accomplish what I need in a reasonable amount of time

Always great to see Camillo and Brad in service. I was in and out really quick for my oil change. All good.

Amazing service department

Great

Excellent service

Overall had a great experience at the dealership and working with salesperson Nic. Did have some follow up questions for finance area on the retail and finance agreement as there was a discrepancy between the cost breakdown documents. Additional costs for the perma plate and forever start costs was not listed out in the detail of the finance agreement which caused confusion when trying to follow the calculations. Understand that the Florida contract does not lists additional items but they should be disclosed in the cost breakdown to customers.

We had an amazing experience at the Chevy dealership thanks to our incredible sales rep, Jonathan Gutierrez! From the moment we walked in, Jonathan went above and beyond to meet our expectations. He was professional, attentive, and worked tirelessly to help us get into not one, but two brand new vehicles using our trade-ins. The entire process was smooth and stress-free, and we truly felt like valued customers. If you’re looking for someone who genuinely cares and will work hard to get you the best deal, ask for Jonathan. Highly recommend!

Excellent customer service. Ask for Johnny he will take good care of you! Best price on trucks.

N/A

Jovannie was very helpful explaining the purchasing process and ensuring we got the best possible deal

Everything was perfect. Good service, but you've got it so hard to make an appointment now that I probably won't be back to Wesley chapel Chevrolet

Javonie was awesome! So knowledgeable and super easy to talk to.

Marcus, our sales rep, was fantastic! Down to earth, excellent customer service, and knowledgeable.

Joshua Westfall was extremely helpful initially on line and eventually when I came in. He was attentive to my needs and was able to deliver exactly the truck I wanted. He made the experience of purchasing a vehicle extremely comfortable.

It went quicker than anticipated and I even got a car wash the same day. I’m glad I purchased a vehicle through Chevrolet.

Went as planned

Tyler was fantastic!

Simple and no pressure process

Washer fluid was not filled. Tires were rotated, but the PSI was not adjusted accordingly.. locking lug nut key was removed from vehicle. The last visit and locking lug nuts. Had to be cut off of truck at other location to do service. made multiple phone calls left messages in regards to missing lock. No one ever responded or returned call

Very plight they keep me informed about what I needed and we done in good time.

Jovannie was OUTSTANDING! Sean in finance kept me waiting over an hour and a half, once in there he had my sign the ipad with my electronic signature and then he adopted and signed all my documents for me. He didn't go over anything with me and I didn't mention it as I figured he would print everything out to go over it. That didn't happen either, I left (my mistake) and then realized I didn't understand all the charges so I had to drive back over 2 hours to have Sean go over the charges with me. We had a noon appointment, he was late and then he took a customer in front of me instead of letting them know he already had an appointment. I would recommend Jovannie to anyone however I believe Sean needs some training on how to handle his part of the job. Overall I'm very happy with my purchase

Great experience. Olivier and Juwan were helpful

Wesley Chapel Chevrolet’s service department is the greatest and Brad, my service tech, is a rockstar!!! It’s the reason my past 6 vehicles are Chevrolets purchased from them.

Great and honest service.

Very good customer service. Kept me informed the entire time I was there

Buena asesoría y respuesta rápida a mi problema

Got it scheduled quickly and completed the work in a timely manner. Also addressed my questions and concerns about the car.

Everyone was very friendly , informed, and willing to work with us to make the deal . Most importantly they were not pushy and gave us all the time we needed to decide if the truck was right for us .

Quick and friendly salesperson and a great deal to make my 4th purchase a great day, I would highly recommend this dealership to anyone, great service people and great salespeople. I will be back when I am ready for another car or truck!!!!!

One of the best car buying experiences that I have had recently.

Brad is the best! Needed oil change. Got me in and out in less than a hour. Great service!

Marcus was wonderful. The easiness of working with him made this a pleasurable experience. Would make the 2 hour drive to purchase from him and Wesley Chapel Chevy again. Glad we decided to stop in.

Refused to check into a noise issue that developed only after my last repair with the dealership. Not only has the jerking / hard transmission shifts continued, but after the “repair” there is now a hard thump/readjusting every time I turn my steering wheel or go over a dip. This was not there and I explained this and they refused to take a look without further charging their “inspection fee”. This is totally absurd as they are literally refusing to honor their warrantied work.

I have not been to the dealership yet.

Dennis was amazing very informative and polite.

It was great service was amazing and helpful wonderful people

Salesperson Marcus Carter was fantastic and professional.

Jovanni was professional, knowledgeable and his customer service was amazing!

Service was outstanding, took in my Car and was complete same day.

It was long, but overall, it was good. There was a miscommunication regarding the vehicle I wanted to purchase, but it was resolved.

I’m truly disappointed with the overall experience at this dealership. My truck was at the Wesley Chapel Chevrolet service department for over seven months, and while I understand recalls and parts delays happen, the lack of communication and poor customer service made the situation even more frustrating. What really bothered me was how little care was shown when I finally picked up my truck. After having it that long, the least they could have done was wash it or return it clean—instead, it was extremely dirty, which came off as disrespectful and unprofessional. When customers are without their vehicle for months—especially due to a recall—a little effort goes a long way. Simple gestures like updates during the wait or a clean vehicle on return would have made a huge difference. I hope this feedback is taken seriously to improve the service for future customers.

Great service

The work on my vehicle was very high quality

Excelente la atención

All staff were knowledgeable,efficient,friendly and professional. I plan on making my next car purchase at the Westley Chapel store in Pasco County Florida.

Jovannie Jimenez was great and very knowledgeable! Finance guy Sean was also great!

Friendly and fair car buying experience.

Pro’s Jovannie did an amazing job through the entire sale process. He was knowledgeable of the product. Not only that he sales but all automotive product lines. He listened closely and supplied detailed responses based on our requests. The finance office was also very knowledgeable and we were pleased with that department also. Cons The entire process just takes to long and needs to be adjusted somehow. It just shouldn’t take 7hrs to buy a vehicle. The fact that the only choice we had was to accept the almost $3000 dollar warranty seems wrong to me. It doesn’t affect me personally because I would’ve purchased it without being forced too. I did hear numerous complaint from approximately 10 other customers around me about it though. And I watched at least 5 leave and go elsewhere to purchase. This may need some adjustment. Also there was no volume on our brand new 2025 Z71 truck at time of receipt of the vehicle. We purchased the truck on Sunday due to my better half’s ability to travel without me due to heath reason. They seemed less than helpful with working with her on that. Even though we had expressed I would be out of town for the following week. She was able to follow YouTube and later in the day when they got around to it. Giving her guidance via txt on which fuse she should push in or wiggle.. I hope that this isn’t a benchmark for your service department. We would be very disappointed as I already kind of am anyway with the degree of importance our new truck problem was given. All and all it was a good sales experience that ended in dissatisfaction with the service aspect. That’s pretty typical. We came to your dealership because we thought it was above these types of issues. I surely hope someone works to resolve them quickly.

Customer experience is for a class second to none

I came in just to browse. Our sales consultant, Marcus was wonderful, helping to answer questions and show features that allowed me to make a decision to purchase.

The service center was great. They were very responsive to my transmission issue, were very quick on getting me in and making the warranty repairs.

My car was repaired was repaired quickly and at a fair price. I have been using this service department for over 8 years with no problems at all.

Well received. Camillo did a great job checking me in and updating me on the status of my truck.

James was excellent! He informed me it was his first day but I would have never known if he didn’t tell me that.

It was very pleasant, sales guy Johan was very professional and honest and we value that.

Overall the experience was good. Stefan and Nic are good guys. Both helped in my deal for my Equinox Ev. I forget the managers name that helped us the second day we came in but he was open to helping us close the deal. Not going to mention the first day. Wasn’t as pleased to say the least but that’s okay, the other manager made up for it when we came back. I really appreciate the finance manager Sean. After we got the numbers where I wanted, he made that very smooth, funny guy that made that process very quick. Even stayed after closing and I didn’t feel like he was trying to rush us out. I appreciated that even though we were there at 6, it goes a long way when you feel someone is giving you the attention even though it’s after hours. Thank you to the manager I dealt with on the second day, Nic and Stefan.

My car was handled with care. Bill was excellent!

Mateo made the visit very pleasant. He was super patient and assisted me with transportation and helping with my car seats.

My service provider was awesome. I was in and out in less than 45 minutes.

Fast and friendly service every visit

All good

I had an excellent experience.

Timely, able to complete work and have car back quickly as to not interrupt my schedule. Open about service needed/recommended and help find better cost. Much appreciated.

Josh is a fantastic and exceptional sales rep, he was attentive to all of our questions and concerns putting us in the perfect vehicle for my family.

I had a great experience. Team was accommodating and easy to work with.

Tyler and crew did an awesome job helping me find the right car for my daughter in the price range we were looking at. From start to finish the entire process was smooth and efficient and I wouldn't hesitate recommending Chevrolet of Wesley Chapel to anyone looking for a new car.

Average experience nothing great but nothing bad either

Josh helped us out on the suv we wanted an held the vehicle until I was able to purchase set vehicle. The management team was incredible and finance lady was great.

Natasha was my salesperson. She was great! And all the people that helped to make a deal that I could afford were great!

Everyone was very professional, and took the time to deal with me. Tyler was great, went the extra mile for me.

Outstanding service from check in to completion.

The staff were friendly professionals and handled our issues quickly

Always come here for service! The service department work quickly and efficiently! 10/10 recommend!

Tyler was great to work with. Very helpful.

Excellent

Josh Westfall was our salesman and he was very helpful and knowledgeable about the Chevy Colorado. He showed ua several trucks and found us one within our price range. He made sure we got all the incentives we were qualified for. Made the entire process very easy.

Natasha was really attentive and professional

My experience was very good. Everyone was very helpful.

Very respectful Answered all my questions

Natasha Ayala was truly amazing in the process and was great with all details and negotiations. Highly professional and very happy I purchase from Chevy Wesley Chapel.

Camilla was awesome. He always makes me feel prioritized and a great person to do business with.

Amazing experience with Jared, Joe and Courtney! They really made the process smooth and not stressful at all! I highly recommend them!!! Love my new Traverse too!!!

Thanks for the service advisor, was really great help.

Awesome experience!

James was super nice and very helpful. Called him on his day off and he still assisted me

The experience was beyond any other one I have had before. My salesperson, Natasha Ayala was full of energy and very motivating. Not just knowing how to sell a car, but how to buy love for her. A very special kind young lady. If I need to buy another car, I will definetely look her up.

Oil change and tire rotation. No text or call about status. I dropped my truck off Friday 9/12 at 830am. Hadn't heard from anyone by 5pm. Tried to call the advisor and got voicemail. Left a message. No call back. Spent the evening without my truck. Called Saturday morning and was told, "Oh yeah, it's ready. Someone should have called or texted you."

David our salesman was outstanding. No pressure whatsoever. Caroline in finance had us in and out of her office in a timely manner. They were both very knowledgeable, friendly and an asset to Wesley Chapel Chevrolet staff.

was not really ready to buy a new truck but I felt my wife needed this nice truck after all we been through with her last truck, we pray this is much better then the old one,, even though the last truck was nice we had on going issues with this truck we should have brought it back on the lemon law but got through all of that but I wanted her to have a new truck our Salesman was great all the while we were dealing with him and even after we bought this truck

My experience was amazing. Everyone was a joy to work with and I will recommend everyone to go there

Rodrigo was very professional and addressed the issues perfectly. Tony the driver was exceptional as well.

Had to bring the car for shuddering issues in 2019 Stingray. Rodrigo contacted GM on my behalf and was able to get a discount on triple flush to correct the issues. Great experience with both Rodrigo and Tony who drove me each way to the dealership. Thank you!

Nick was great to work with. Would buy another vehicle from him again.

Great Experience with Camilo. Communication was amazing, took care of me and got everything done on my brand new Colorado. Thank You Camilo!

Good experience with Nic

Very friendly and worked with me to get best deal.

Friendly made the hours long process as pleasant as possible.

great place to buy a car.

It was an amazing experience, Oliver went through every detail of the car and made the car buying process so easy

My service advisor was excellent and concerning as to my customer care concerns. Great follow up and communication!

Nick took care of us and made our situation as good as possible. He helped set up the on star and phone as well. He is very knowledgeable of the vehicles and was a pleasure to work with.

Everyone was friendly

Natasha is one the best salesperson I have had the pleasure to work with. Her professionalism and eager to help went above and beyond my expectations.

Great Job

Sales experience was mediocre compared to prior purchases. Was not offered even KBB low end for a better than "good" in bumper to bumper trade on an LTZ trim vehicle. Dealer, even by the sales managers own admission, advertises a price for vehicles lower than bigger competitors and then adds 3k of fees on top of the 1.1k of admin fees. Despite that, I was ready to let my last 2023 oil leaking Chevy LTZ Silverado go before it was out of warranty since it was on its second oil leak from the crank seal in the first 33k miles. The deal finished late despite getting there at 12:15 and the sales girl asked if I could come pick up the truck the next day at 10am. I got an Uber and when half way to the dealer, the sales girl calls to tell me the truck won't be ready at 10am. So, I wait until 11 am and she tells me the PPF is taking a little longer. When I finally get the truck, there is no PPF, no window tent and windows are dirty, inside has carpet insulation everywhere. I ask where the PPF is and at that point the sales girl wanted to schedule and appointment on Monday for me to come back for PPF and window tent. I decided there and then that I would go back to driving to Stingray Chevrolet since I had already purchased a Silverado and ordered a C8 Vette from them in the past without the hassle and pita this experience was. If it wasn't for every new truck available being garbage these days, I likely would move back to a Toyota truck.

Kind, Courteous, and timely. Got the issues fixed with no major hassle.

Dennis always does an amazing job to get me in and out of the shop just on time!

The worst experience I've ever had buying a car and interacting with dealership staff (excluding our salesman, he was very pleasant). We purchased a 2025 Chevy Suburban via a trust and it was evidently too difficult for the finance department to wrap their heads around. There is clearly not a protocol for dealing with trusts to purchase a vehicle making the entire experience unbearable. The interaction I had with Joe in finance was unacceptable. He was extremely rude to me, practically throwing the papers at me, tossing me the iPad and not explaining any of the paperwork. The GM, Courtney, kept pressuring us to finance the car and add an extended warranty to the vehicle, if he knew anything about our particular type of trust or bothered to know anything about our situation, he would know we cannot finance any part of the vehicle as the trust is a lienholder on the vehicle and with the amount of driving we do, the warranty is completely useless to us. Now let's get into the wire situation, it's like these people have never had funds wired to them before. I signed paperwork for a specific amount to be wired, said funds were wired immediately once the finance department decided to finally send the wire instructions. The dealership sat on the received wire for over 24 hours and did not release our car to us because, come to find out they don't know how to read their own financial paperwork and are completely inept in dealing with wired funds. By far the worst experience I've ever had purchasing anything.

Everyone was very friendly and the process was top notch.

The Wesley Chapel Dealership is great. Very attractive & clean and everyone is super friendly.

Tyler was friendly, knowledgeable, and outgoing! He even took the time to interact with my teenager, talking about cars and making the experience enjoyable for both of us. From the test drive to the final purchase, the entire process was seamless. The contract was transparent, and all of my questions were answered thoroughly. The facility was clean and welcoming — overall, an excellent experience

quick service

We were treated well. Dennis was very professional but also friendly.

Great service.

Easy to schedule via Chevy App. They were ready for me at the arranged appointment time and the service was completed in about an hour.

Great 👍 👌

My salesperson, Jonathan Gutierez, was beyond professional. I would definitely by from him again!

My service adviser Mateo Ossa always does a great job assisting my vehicle service needs. He always keeps me updated.

Treated with respect and professionalism.

It was great

Great experience!! Will be buying from them again.

Easy sale

Great customer initiation early morning.

Excellent!

At first I was happy with my truck Juwan was excellent getting a truck that fit my needs but I had some difficulties with parts that were not in stock, and I understand it for being a new vehicle, for six months I drove my truck but I saw my bill of gas every week, it was the second time that I was not happy, and I decided to go back to the Chevrolet and look for a solution and Juwan was excellent because he recommended me to go for electric truck, I trade my old car and I was never so satisfied in my life, and I thank Juwan very much for making me 100% satisfied

Amazing experience